HP

Quality Analyst – 924632 Job Description Description Responsibility includes ongoing process support as well and screening resources during the process on boarding step Screen Training Batch (Post and Product Training and during the Mock Calls Stage) and sign off whether Technical Support Specialist is Ready to handle Calls Work with Aligned Teams and check for conformance as per the HP Quality Legend Give regular Feedback to the Technical Support Specialist and the Team Leads on specific Communication/Voice Issues and Customer Experience /Technical and Process issues Listen to Calls both Live and recorded Walk the Floor and Support TSS/ identify issues Analysis of Data for respective Teams, identify issues/ best practices Translate Best practices and fix issues using CAPA. Qualifications Graduate/ Post Graduate B.Sc / B.Com / BE / MCA / BCA Overall 24 + Months of Experience Profile Job Field Customer Service/Support Locations India-Bangalore Schedule Full-time Job Type Experienced Shift Day Job Travel No Click Here to apply